Privacy Policy

Last Updated: 2nd Jan 2026

The Volley Valet ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or interact with our services.

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1. Information We Collect

We may collect the following information when you use our website or make a purchase:

Personal Information

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through our payment providers)

Non-Personal Information

• Browser type

• Device information

• IP address

• Website usage data

• Cookies and analytics information
   

2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Deliver products and services

• Communicate regarding your orders

• Respond to enquiries and customer support requests

• Improve our website, products, and customer experience

• Send promotional updates, offers, and marketing communications (where permitted by law)

• Prevent fraudulent transactions and maintain website security
   

3. Payment Information

Payments made through our website are processed by trusted third-party payment providers. We do not store your full payment card details on our servers.

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4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Delivery and logistics providers

• Payment service providers

• Website hosting and technology providers

• Professional advisers where required

• Government authorities or regulators when legally required
   

All third parties are expected to handle your information responsibly and in accordance with applicable privacy laws.

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5. Marketing Communications

If you choose to subscribe to our marketing communications, we may send updates regarding:

• New products

• Promotions and discounts

• Events and partnerships

• Pickleball-related content
   

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

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6. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You may choose to disable cookies through your browser settings, although certain features of the website may not function properly.

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7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.

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8. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Withdraw consent for certain processing activities

• Request deletion of your personal information where applicable

To make such a request, please contact us using the details below.

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9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting, and regulatory requirements.

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10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

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11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

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12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Volley Plus Sports Services
Email: hello@volleyvalet.com

Instagram: @volley.valet

Business Registration No: 003833532-D

Location: Kuala Lumpur, Malaysia